Thank you for shopping at Indo Uvr! We understand that sometimes you may need to return an item. To ensure a smooth experience, please review our return and refund policy before making a purchase.
Items eligible for return:
- You can return unworn, unwashed, and undamaged regular-priced clothing items within 7 days of delivery.
- Returned items must have all original tags and labels attached.
- This policy applies to all clothing items except accessories. Accessories (e.g., belts, ties, socks) are not eligible for return or exchange.
Items not eligible for return:
- Items returned after 7 days of delivery.
- Items that are worn, washed, or damaged.
- Items without original tags and labels attached.
- Accessories (e.g., belts, ties, socks).
Return Process:
- Contact our customer service team by phone at 88265-33097 or email at contact@indouvr.com within 7 days of receiving your order to initiate a return.
- We will provide you with a return authorization number (RAN) and instructions on how to return your item.
- Pack the item securely in its original packaging, including all original tags and labels.
- Ship the item to the address we provide with a trackable shipping method.
- Please note that you are responsible for the cost of return shipping.
Refunds:
- Once we receive your returned item and verify that it meets all return criteria, we will issue a full refund to your original payment method within 14 business days.
- Shipping costs will not be refunded unless the return is due to an error on our part.
Exchanges:
- Unfortunately, we do not currently offer exchanges for returned items. If you wish to receive a different size or item, you will need to place a new order.
We reserve the right to modify this return and refund policy at any time without prior notice.
For any questions regarding our return and refund policy, please don’t hesitate to contact our customer service team.
